ADA Complaint Procedures
ADA Complaint Procedures
If you have a complaint about the accessibility of services provided by Developmental Connections or feel you have been discriminated against because of your disability, you may file a complaint. Please provide as much detail about the circumstances concerning the complaint to help ensure a thorough investigation of the incident.
How to file a complaint?
Download and complete the ADA complaint form here or request a form by contacting Developmental Connections at: 1533 East State Hwy 76, Branson, MO 65616, Phone: 417-335-4135.
Completed complaint must be submitted no more than 180 days from the date of the alleged incident.
Please submit your complaint form to address listed below:
- Rebecca Hughes
- 1533 East State Hwy 76, Branson, MO 65616
Do you need assistance?
If you are unable to complete a written complaint due to a disability or if information is needed in another format, such as braille or large print, please contact Developmental Connections at 417-335-4135 or [email protected].
How will your complaint be handled?
Developmental Connections investigates complaints received within 180 days after the alleged incident. Developmental Connections only processes complaints that are legible and complete.
Developmental Connections will generally complete an investigation within 90 days of receipt of a complaint. You will be contacted if more information is required. Unless a longer period is specified by Developmental Connections, you will have ten (10) days from the date of the request to send the information, or Developmental Connections may administratively close the case. A case may also be administratively closed if Developmental Connections receives notice you no longer wish to pursue it.
After an investigation is complete, Developmental Connections will send you a letter summarizing the results of the investigation, stating the findings and advising of corrective action (if any). If you disagree with Developmental Connections determination, you may request reconsideration by submitting a written request to Developmental Connections within seven (7) days after the date of the letter. Please ensure you state the specific details for the reconsideration.
The Executive Director will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. The Executive Director will issue a determination letter upon completion of the review.
Do I have other options for filing a complaint?
We encourage you to file the complaint with Developmental Connections. However, you may file a complaint with the Missouri Department of Transportation or the Federal Transit Administration.
- Missouri Department of Transportation
- External Civil Rights Division
- Title VI Coordinator
- 1617 Missouri Blvd.
- P.O. Box 270
- Jefferson City, MO 65102-0270
- www.modot.org
Federal Transit Administration
- Office of Civil Rights
- 1200 New Jersey Avenue SE
- Washington, DC 20590